Care & Tips

Here’s what you need to consider when heating with gas.

Taking care of your Regency Fireplace will protect it and ensure a beautiful fire for a very long time.  Review these Regency Product Care Points & Tips to ensure optimum clean burning performance of your Regency fire for years to come.

First fire

  • The first fire in your gas fireplace or indoor wood fire is part of the paint curing process. To ensure the paint is properly cured, it is recommended you burn your fireplace for at least 4 hours the first time.
  • When first operated, the unit will release an odour caused by the curing of the paint and the burning off of any oils remaining from manufacturing. Smoke detectors in the house may go off at this time. Open a few windows to ventilate the room for a couple of hours. A film can build up on the glass upon your initial break-in of the unit. This is normal, resulting from the curing process of the paint and logs. The glass should be cleaned after the first 4 to 6 hours of initial burning to remove these deposits before they bake on.
  • NOTE: When the glass is cold and the appliance is lit, it may cause condensation and fog the glass. This condensation is normal and will disappear in a few minutes as the glass heats up.

Adjusting flame height

To adjust the flame height on your indoor or outdoor gas fireplace open the control panel and locate your main gas valve. If the valve has a dial marked “High-Low”, rotating the dial will adjust your flame height. If your main gas valve does not have the adjustment dial, it may be due to the type of remote control that’s installed on your appliance. Contact your local Regency retailer for more details.

Direct Vent Technology

You don't need a standard chimney to vent your Regency gas appliance. With Direct Vent technology, all you need is an outside wall or unobstructed access to the roof. Generally, gas and flue vent pipes can be easily installed into existing homes at minimal cost. So if you want a fireplace in your bedroom, your kitchen, or even your bathroom, we can make it happen!

Door Gasket

If the door gasket requires replacement, you must use 5/8” (16mm) diameter oval, medium density material. A proper high temperature gasket adhesive is required. Contact your local retailer for the Regency Gasket Repair Kit.

Fan Maintenance

  • Fan bearings do not require lubrication.
  • Clean the fan twice a season with a soft brush or a vacuum with a crevice or dusting attachment.

General Maintenance

  • Always turn off power to the appliance and the gas valve before cleaning. For relighting, refer to lighting instructions. Keep the burner and control compartment clean by brushing and vacuuming at least once a year.
  • Clean the appliance and door with a damp cloth (never when unit is hot). Never use an abrasive cleaner. The glass should be cleaned with a gas fireplace glass cleaner. The glass should be cleaned when it starts looking cloudy.
  • The faceplates & fireboxes are finished in a heat resistant paint and should only be refinished with heat resistant paint. Regency® uses StoveBright Paint – Metallic Black #6309. Note: Faceplates and inner panels made from stainless steel will naturally change color over time.
  • Make a periodic check of burner for proper position and condition. Visually check the flame of the burner periodically, making sure the flames are steady; not lifting or floating. If there is a problem, call a qualified Regency service agent.
  • The appliance and venting system must be inspected before use, and at least annually, by a qualified field service agent, to ensure that the flow of combustion and ventilation air is not obstructed. Note: Never operate the appliance without the glass properly secured in place.
  • Do not use this appliance if any part has been under water. Immediately call a qualified Regency service agent to inspect the appliance and to replace any part of the control system and any gas control which has been under water.
  • In the event this appliance has been serviced, check that the vent-air system has been properly resealed & re-installed in accordance with the manufacturer’s instructions. *Verify operation after servicing.

Gas Fireplace Glass and Stainless Steel Maintenance

Glass Replacement

  • In the event that you break your glass by impact, purchase your replacement from an authorised Regency® retailer only.
  • Replacement glass is shipped with gasket installed.
  • CAUTION: Wear gloves when removing damaged or broken glass.

Glass Door

  • Your Regency® fireplace is supplied with high temperature glass.
  • A white film can build up on the inside of the glass after the initial break-in of the unit. It is caused by water vapour mixing with by-products of combustion. This mixture forms inside the firebox and will quickly condense under certain conditions on the coolest spot in the firebox which is typically the glass front. The condensation forms a white film on the glass when it dries out. It is acidic and will etch into the glass permanently if not cleaned off soon after it forms.
  • If your glass requires cleaning, we recommend using an approved glass cleaner available at all authorised Regency dealers. Do not use abrasive materials.

Cleaning residue from the glass (exterior surface)

  • If your glass requires cleaning, we recommend using an approved glass cleaner available at all authorised Regency dealers.
  • Warm up the glass slightly
  • Use a foam glass cleaner (not Windex type) or Kel Kem glass cleaner (available from your local fireplace store)
  • Use a razor (use with caution, keep the blade on a angle ) or rub it off. Always keep the glass wet with cleaner while you scrape the glass.


  • Do not clean when the glass is hot.
  • The use of substitute glass will void all product warranties.
  • Care must be taken to avoid breakage of the glass.
  • Do not strike or abuse the glass.
  • Do not operate this fireplace without the glass front or with a cracked or broken glass front.
  • Wear gloves when removing damaged or broken glass.
  • Replacement of the glass panel(s) should be done by a licensed or qualified service person.

Cleaning the Glass on Fireplaces with Louvres:

Glass Door Install / Removal

  • To install the frame and glass door, simply hook the top door flange onto the top of the unit and swing the door towards the unit. Note: Be careful that the glass gasket does not roll up; there must be a gap between the gasket and the door lip to ensure that the door sits securely on the unit.
  • With the door in proper position – secure with 3 screws, 2 hooks or 2 latches (depends on unit – see owner’s manual). Reverse steps to remove door.

Lighting Procedure (Manual Gas Control)

  • NOTE: The Gas ON/OFF knob cannot be turned from “ON”, “PILOT” or “OFF” unless it is partially depressed.
  • Ensure the wall-mounted switch or remote is in the “OFF” position.
  • Turn the gas control knob so the indicator points to the “OFF” position and wait 5 minutes for any gas in the combustion chamber to escape.
  • Turn the gas control knob counterclockwise so the indicator points to the “PILOT” position. Depress the gas control knob fully. Depress the igniter button until the pilot lights. After approximately one minute, release the gas control knob. The pilot flame should continue to burn.
  • Only when the pilot holds, without pressure being applied to the gas control knob, re-install the glass door to the unit. The unit must not be operated without the glass door in place.
  • If the pilot does not remain lit, repeat operation allowing a longer period before releasing gas control knob.
  • When the pilot stays lit, turn the gas control knob to the “ON” position.
  • Use the wall switch or remote control to turn the unit ON.
  • NOTE: When using the remote control refer to the remote manual.
  • NOTE: If there is no spark present at the pilot when depressed, the AA battery may be weak. Refer to “DC Spark Battery Replacement” section above.

For Fireplaces with a Piezo Igniter:

For Fireplaces with Direct Spark Ignition:

Log Replacement

  • The unit should never be used with broken logs. Turn off the gas valve and allow the unit to cool before opening door and carefully remove the logs. (The pilot light generates enough heat to burn someone.) If for any reason a log should need replacement, you must use the proper replacement log. The position of these logs must be as shown in the diagrams under Log Installation.
  • Note: Improper positioning of logs may create carbon build-up and will severely alter the unit’s performance which is not covered under warranty.

No Electricity Required

Your Regency gas fireplace runs on the power of the pilot flame, and does not need any electricity (except for the blower). This keeps your energy costs down, and ensures safe and reliable operation even during power outages. And if the pilot flame should be extinguished, the valve will shut down and your fireplace will turn off; a valuable safety feature.

Normal Operating Sounds of Gas Appliances

It is possible that you will hear some sounds from your gas appliance. This is perfectly normal due to the fact that there are various gauges and types of steel used within your appliance. Listed below are some examples. All are normal operating sounds and should not be considered as defects in your appliance.

Burner Tray:

The burner tray is positioned directly under the burner and is made of a different gauge material from the rest of the firebox and body. Therefore, the varying thicknesses of steel will expand and contract at slightly different rates which can cause “ticking” and “cracking” sounds. You should also be aware that as there are temperature changes within the unit these sounds will likely re-occur. Again, this is normal for steel fireboxes.

Pilot Flame:

While the pilot flame is on it can make a very slight “whisper” sound.

Gas Control Valve:

As the gas control valve turns ON and OFF, a dull clicking sound may be audible, this is a normal part of the operation of a gas regulator or valve.

Unit Body/Firebox:

Different types and thicknesses of steel will expand and contract at different rates resulting in some “cracking” and “ticking” sounds that will be heard throughout the cycling process.

Plated Finishes

The optional plated finishes on the louvres and surrounds requires little maintenance and needs only to be cleaned with a damp cloth. DO NOT use abrasive materials or chemical cleaners, as they may harm the finish and void the warranty. Keep doors and louvres off during construction to avoid damage.

Remote Control Battery Placement (FireGenie Models)

Handheld Remote Control

  • The Remote Control takes 2 x AAA alkaline batteries.
  • To replace the batteries simply remove the cover from the back of the Remote Control, take out the old batteries and replace with new ones.

Receiver (may be installed in bottom opening of fireplace or in a wall-mounted box)

  • The Receiver takes 4 x AA alkaline batteries.
  • To replace, simply remove the spring-loaded battery pack from the receiver by pushing in and then pulling out. Then remove the cover from the top of the receiver, take out the old batteries and replace with new ones. When batteries are replaced, only the current time and day will need to be reset. The set program times are not affected.

Pairing the FireGenie Remote ID with the Control Box:
The video below applies to following Regency Fireplaces: GF900L, GF900C, PG33, PG36, PG121, IG34, IG35, FG38, FG39

FireGenie Remote Control Operation:

Shutdown Procedure

  • Turn the wall or louvre mounted switch or remote to the “OFF” position.
  • Press “OFF” on the remote control.
  • Turn the gas control knob to the “OFF” position to turn off the pilot.

Thermopile / Thermocouple Replacement

The thermopile and thermocouple replacement should be performed by an authorised and factory-trained Regency service agent.  Please contact your local Regency retailer for complete details.

Valve Assembly Replacement

The valve assembly replacement should be performed by an authorised and factory trained Regency service agent.  Please contact your local Regency retailer for complete details.

Vent Maintenance

  • Have an inspection of the venting system done semi-annually by a qualified Regency service agent. As part of this inspection the service agent should do the following and remedy as necessary.
  • Check the venting system for corrosion in areas that are exposed to the elements. These will appear as rust spots or streaks, and in extreme cases, holes. These components should be replaced immediately.
  • Remove the Cap, and shine a torch down the vent. Remove any bird nests, or other foreign material.
  • Check for evidence of excessive condensation, such as water droplets forming in the inner liner, and subsequently dripping out the joints. Continuous condensation can cause corrosion of caps, pipe, and fittings. It may be caused by having excessive lateral runs, too many elbows, and exterior portions of the system being exposed to cold weather.
  • Inspect joints to verify that no pipe sections or fittings have been disturbed, and consequently loosened. Also check mechanical supports such as wall straps, or plumbers' tape for rigidity.

Zone Heating

Most gas appliances are compact and require very little space for installation. This means that you can concentrate their power in the room that needs it most. While a central furnace works to heat an entire home, including the rooms not in use, a gas appliance from Regency, heats your living areas.