Reason for Notice
Out of an abundance of caution the manufacturer of Regency Fires, Regency Fireplace Products Australia (FPA), is notifying NZ owners of Regency fires models F38 and FG38, natural gas only, of a safety hazard in which, under certain circumstances, potentially hazardous levels carbon monoxide may be created.
This announcement is being made in conjunction with Energy Safety (NZ), the NZ gas safety regulator and Energy Safe Victoria (ESV), the Victorian gas safety regulator.
The affected units in New Zealand include:
Regency natural gas F38 and FG38 open flue gas heaters units sold between 2003 and 2018. Does not apply to units that have been converted to LPG.
Regency is asking owners of these units to turn heaters off and register them for a free in-home modification and safety testing to be performed by a qualified gasfitter. If you have one of these heaters, you should not use it until it has been modified and tested by a qualified gasfitter.
In the meantime, please use alternative sources of heating. DO NOT bring outdoor gas appliances inside, such as a patio heater. This is dangerous and can also lead to carbon monoxide poisoning.
Is my Unit Affected?
If you have a Regency gas fire, please check the data label at the rear of the unit for the model no/ and serial number.
Model and Serial Number Decal Location
You can find the serial number for your unit on the metal decal attached to the unit.
If unsure the Regency F38 / FG38 series image is below:
Please note only Natural Gas (NG) models are affected.
If your model is a F38 or FG38 then please email our NZ distributor, Aber Living, at email@example.com with your contact information (name, address, phone number, e-mail and the model and serial number of the unit).
Alternatively, Aber Living may also be contacted toll-free at 0800 161 161 (New Zealand).
What’s the Risk?
Recent testing suggests that, under certain conditions, it may be possible for Regency brand i31, natural gas F38 and FG38 open flue gas heaters to release hazardous levels of carbon monoxide. This risk may be increased if the heater is subjected to certain conditions, including flue blockage, the operation of range hoods and other exhaust fans, a tightly sealed environment and/or if the heater has not been installed or serviced properly. No injuries have been reported and no other products manufactured by Regency are impacted.
What’s the Solution?
FPA, through their NZ Distributor (Aber Living) will arrange for a licensed gas fitter to perform an inspection and modification to your unit at our cost. Modifications have been identified to correct and bring these units into compliance with the new regulations. FPA is confident that with the modification and results from the pressure testing of your home, your Regency heater will be safe to use for many years to come.
Who should you contact if you experience problems?
If you are not satisfied with the service you receive from Regency, or if you have any concerns about your in-home heater safety inspection, please write to:
Gregg Brown – Managing Director
Aber Holdings Ltd
PO Box 10095 Te Rapa, Hamilton, NZ 3210
On behalf of all Regency staff, we sincerely regret and apologise for any inconvenience this situation may cause. Thank you in advance for registering your Regency heater so we can ensure it meets our highest standards for product quality and safety.
E-mail firstname.lastname@example.org with your contact information (name, address, phone number, e-mail and the model and serial number of the unit).
Aber Living, New Zealand, may also be contacted toll-free at 0800 161 161 (New Zealand).
Frequently Asked Questions
What is negative pressure? – fact sheet